Inbound Call Center

Inbound Phone Support and Customer Care

APS inbound call center provide a steep increase to the productivity of our client’s business while taking advantage of the current situation of India being a premier outsourcing hub. Our call center offshore services and varied range of call center outsourcing solutions are high on productivity, results and quality but low on costs. APS runs with one of the advanced call centre technical solutions and provide solutions to businesses and organization of any size and industries of all types. Our qualified and dedicated teams of live operators work 24/7 and cater to intelligent customer care over the phone. Our superior team predicts the customer behavior to act accordingly to have maximum positive impact on the customers.

At APS, we offer customized services that are designed to meet the requirements of all kinds of businesses. Our agents process calls with one of the most sophisticated IVR (Interactive voice response) system along with advanced internet service in a dedicated environment which ensures success of the client’s outsourced call centre solutions. Having a committed team of associates, call centre agents, operators, account specialists and managers and having a collective focus on high quality customer service, we are committed to deliver expertise to our client’s business. The teams of qualified and trained operators understand the business, products and services and perform to deliver their best. Using advanced telephone technology and programming, APS lay great emphasis on attention to details of every call and reporting of all inbound calls.

We work together with you as a partner in building a strong, successful, long-lasting relationship with customers.

APS inbound call centre offer -
  • Skilled, professional and courteous support representatives
  • Better market coverage
  • Faster ramp up, launch and roll out of new projects
  • Responsive to market conditions
  • Systematic reporting capabilities and record keeping

The 24/7 inbound call centre services comprise of:

  • Customer Support
  • Help Desk
  • Inquiry Handling
  • Answering service
  • Order taking
  • Virtual Assistant
  • Verification Services
  • Inbound Sales
  • Order Processing

 

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