Our Assets

Call centre Agents are the main ingredients of success in Our Assets and Services. APSs understands this, we are a Certified contact centre and hence our certification is one of the key attribute of the organization . We put in practice the best Customer Relationship Management (CRM) Service. We understand the importance of the training sessions we perform for our Agents.

Trained and professional customer service representatives

We create a dedicated, proactive group of experts who maintain constant focus on the client’s program, customers and the desired outcomes that are important to their business. The single point of contact for the client is the Program Manager, the proactive manager of the business relationship, who has the authority to immediately address any and all items related to their program. Within the APS, the Program Manager is the client, and advocates for the client within the Operations team.

As part of our service delivery, we believe constant communication is necessary to maintain the rhythm and pace of the call center. Our client communication strategy involves daily contact with the client counterpart, weekly calibration, quarterly business reviews and internal operational reviews. This approach ensures all parties are in alignment in regards to the state of the program.

We’d like to get to know you APS will work closely with you to:

  • Understand your business and determine the key performance indicators (KPI)
  • Get your project up and running with a minimal impact to your business
  • Implementing both large scale projects as well as more personalized projects
  • Provide customized and regular reporting in real time

Outsourcing solutions add to your bottom line

Want to see your business grow? We have the human resources, technical infrastructure, stability, creditability and expertise to be your long-term strategic partner for your service. APS offers value, quality, and cost savings to your organization through our inbound customer care and outbound solutions. We are confident that the level of service and competitive pricing that we provide show you our commitment to earning your business.

 

High Quality

At APS, Quality is of prime importance . We believe in sustaining the quality of the services rendered by us, as quality is the crucial factor, concerning the growth and success of the business. We have a process in which every call, and the conversations taking place between the representative and valued customers, is monitored. Our quest for delivering quality service, is not just limited to contact centre operations, but also in all the other outsourcing solutions provided by us. These solutions don’t just satisfy but far exceed the expectations of our clients.

The Quality Assurance team keeps a close eye on every agent and their incentives depend largely on the basis of their monitored performance. Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information.

  • Recordings
  • Consumer Surveys
  • Barge-Ins
  • Silent Monitoring – Frequent Evaluation

The Quality Assurance team keeps a close eye on every agent and their incentives depend largely on the basis of their monitored performance. Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information.

 
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